Contact

Residents write to you from the site's Contact Us page. Each message lands in the Contact inbox in the admin, and in an email to your office's address when the site has email set up.

The public form

The form asks for Your name, Your email and Message, up to 5,000 characters, and sends with Send message. The resident reads Thanks — your message has been sent.

One address, or one connection, sends up to three messages in fifteen minutes. A form filled in by a machine is quietly set aside.

The contact inbox

Contact inbox lists the messages, newest first. Press Load more for older ones.

• Status on each message marks it New, Read or Resolved. The team sees what is handled.
• Reply by pressing the resident's email address. Your email program opens, addressed to them.
• Delete by pressing and holding the bin for two seconds. The message moves to the Deleted tab.
• Restore a message from the Deleted tab.

The dot beside Contact inbox in the sidebar turns on while new messages wait.

Who does what

Every staff member, editor or administrator, works the inbox. The office address the email goes to is set when your site is set up.