[{"data":1,"prerenderedAt":425},["ShallowReactive",2],{"guide:zh:automations\u002Frules":3},{"id":4,"title":5,"body":6,"description":417,"extension":418,"meta":419,"navigation":420,"path":421,"seo":422,"stem":423,"__hash__":424},"guide_zh\u002Fguides\u002Fzh\u002Fuser\u002Fautomations\u002Frules.md","规则",{"type":7,"value":8,"toc":402},"minimark",[9,12,29,33,44,66,73,76,95,99,137,140,151,153,178,181,187,257,260,263,283,309,316,319,329,332,345,348,351],[10,11,5],"h1",{"id":5},[13,14,15,16,20,21,24,25,28],"p",{},"当发生某种情况时，规则会自动执行。规则应以一个句子表达：",[17,18,19],"strong",{},"当","工单状态发生变化，",[17,22,23],{},"如果","其优先级较高，",[17,26,27],{},"则","发送通知。",[30,31,32],"h2",{"id":32},"创建规则",[13,34,35,36,39,40,43],{},"在某个类别或连接上，点击 ",[17,37,38],{},"⋯ › 此处新建规则","。",[17,41,42],{},"“应自动执行什么操作？”"," 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连接起来。",[96,179,180],{"id":180},"然后",[13,182,183,186],{},[17,184,185],{},"“操作”"," 指定规则将执行的内容。操作分为以下几类：",[45,188,189,204,218,232,249],{},[48,190,191,118,194,122,197,122,200,203],{},[17,192,193],{},"通信",[17,195,196],{},"发送电子邮件",[17,198,199],{},"发送通知",[17,201,202],{},"提交帮助请求","；",[48,205,206,118,209,122,212,122,215,203],{},[17,207,208],{},"创建记录",[17,210,211],{},"创建工单",[17,213,214],{},"创建任务",[17,216,217],{},"创建分配",[48,219,220,118,223,122,226,122,229,203],{},[17,221,222],{},"更新数据",[17,224,225],{},"更新字段",[17,227,228],{},"运行计算",[17,230,231],{},"记录读数",[48,233,234,118,237,122,240,122,243,122,246,203],{},[17,235,236],{},"集成",[17,238,239],{},"调用 webhook",[17,241,242],{},"写入 Postgres",[17,244,245],{},"写入 SQL Server",[17,247,248],{},"交付工件",[48,250,251,118,254,39],{},[17,252,253],{},"定时器",[17,255,256],{},"启动 SLA 计时器",[13,258,259],{},"每个领域都会添加其特有的操作，例如开具账单或向供应商发送订单。",[30,261,262],{"id":262},"待审批的变更",[13,264,265,266,122,269,272,273,165,276,39,279,282],{},"规则可在变更生效前对其进行检查。选择 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