[{"data":1,"prerenderedAt":142},["ShallowReactive",2],{"cms:en:site\u002Fcontact":3},{"id":4,"title":5,"body":6,"description":134,"extension":135,"meta":136,"navigation":137,"path":138,"seo":139,"stem":140,"__hash__":141},"cms_en\u002Fguides\u002Fen\u002Fcms\u002Fsite\u002Fcontact.md","Contact",{"type":7,"value":8,"toc":127},"minimark",[9,13,26,31,53,56,60,69,114,120,124],[10,11,5],"h1",{"id":12},"contact",[14,15,16,17,21,22,25],"p",{},"Residents write to you from the site's ",[18,19,20],"strong",{},"Contact Us"," page. Each message lands in the ",[18,23,24],{},"Contact inbox"," in the admin, and in an email to your office's address when the site has email set up.",[27,28,30],"h2",{"id":29},"the-public-form","The public form",[14,32,33,34,37,38,41,42,45,46,49,50],{},"The form asks for ",[18,35,36],{},"Your name",", ",[18,39,40],{},"Your email"," and ",[18,43,44],{},"Message",", up to 5,000 characters, and sends with ",[18,47,48],{},"Send message",". The resident reads ",[18,51,52],{},"Thanks — your message has been sent.",[14,54,55],{},"One address, or one connection, sends up to three messages in fifteen minutes. A form filled in by a machine is quietly set aside.",[27,57,59],{"id":58},"the-contact-inbox","The contact inbox",[14,61,62,64,65,68],{},[18,63,24],{}," lists the messages, newest first. Press ",[18,66,67],{},"Load more"," for older ones.",[70,71,72,90,96,106],"ul",{},[73,74,75,78,79,37,82,85,86,89],"li",{},[18,76,77],{},"Status"," on each message marks it ",[18,80,81],{},"New",[18,83,84],{},"Read"," or ",[18,87,88],{},"Resolved",". The team sees what is handled.",[73,91,92,95],{},[18,93,94],{},"Reply"," by pressing the resident's email address. Your email program opens, addressed to them.",[73,97,98,101,102,105],{},[18,99,100],{},"Delete"," by pressing and holding the bin for two seconds. The message moves to the ",[18,103,104],{},"Deleted"," tab.",[73,107,108,111,112,105],{},[18,109,110],{},"Restore"," a message from the ",[18,113,104],{},[14,115,116,117,119],{},"The dot beside ",[18,118,24],{}," in the sidebar turns on while new messages wait.",[27,121,123],{"id":122},"who-does-what","Who does what",[14,125,126],{},"Every staff member, editor or administrator, works the inbox. The office address the email goes to is set when your site is set up.",{"title":128,"searchDepth":129,"depth":129,"links":130},"",2,[131,132,133],{"id":29,"depth":129,"text":30},{"id":58,"depth":129,"text":59},{"id":122,"depth":129,"text":123},"The public contact form, what happens to a message, and the contact inbox where staff read, mark and reply to it.","md",{},true,"\u002Fguides\u002Fen\u002Fcms\u002Fsite\u002Fcontact",{"title":5,"description":134},"guides\u002Fen\u002Fcms\u002Fsite\u002Fcontact","n1enbS1e1_454G1FcobBO7DFThHfm2hpZ0_od3ZBQ7M",1793063545889]