[{"data":1,"prerenderedAt":153},["ShallowReactive",2],{"guide:en:admin\u002Fidentity-tiers":3},{"id":4,"title":5,"body":6,"description":145,"extension":146,"meta":147,"navigation":148,"path":149,"seo":150,"stem":151,"__hash__":152},"guide_en\u002Fguides\u002Fen\u002Fuser\u002Fadmin\u002Fidentity-tiers.md","Identity tiers",{"type":7,"value":8,"toc":137},"minimark",[9,13,17,22,25,41,48,52,55,62,66,74,78],[10,11,5],"h1",{"id":12},"identity-tiers",[14,15,16],"p",{},"A person acts in Aptli in one of three ways. Guest links and portal accounts use no licence seat.",[18,19,21],"h2",{"id":20},"guest-links","Guest links",[14,23,24],{},"A guest link is a private web address that gives whoever holds it access to one matter, such as the work order assigned to them, and nothing else. No account or password is involved.",[26,27,28,32,35,38],"ul",{},[29,30,31],"li",{},"Staff send it by email or text message when they assign work to someone outside the organization.",[29,33,34],{},"The person opening it sees the work, its checklist, its status and its messages, and can reply with text and photos.",[29,36,37],{},"It shows only what that person needs to finish the work, because a link can be forwarded.",[29,39,40],{},"Staff replace or revoke it at any time. A revoked link says so when opened.",[14,42,43,47],{},[44,45,46],"strong",{},"Admin › Users › ⋯ More › Guest links"," lists every live link and revokes any of them.",[18,49,51],{"id":50},"portal-accounts","Portal accounts",[14,53,54],{},"Where your organization runs public service portals, a resident signs in with the email address or phone number they gave you. Aptli sends a one-time code there, and the account is made the first time they use it. A portal account keeps the person's own requests together across visits and carries a verified address. A signature captured on a portal form names who signed. A portal account signs in to the portal only.",[14,56,57,58,61],{},"Portal accounts are listed under ",[44,59,60],{},"Service portal › ⋯ More",".",[18,63,65],{"id":64},"staff-accounts","Staff accounts",[14,67,68,69,61],{},"Employees and anyone working inside the application sign in as staff, with a password or through your organization's single sign-on, and each staff account uses a licence seat. Their roles and admin rights decide what they can see and do. See ",[70,71,73],"a",{"href":72},"\u002Fguides\u002Fadmin\u002Froles","Roles",[18,75,77],{"id":76},"choosing-one","Choosing one",[79,80,81,94],"table",{},[82,83,84],"thead",{},[85,86,87,91],"tr",{},[88,89,90],"th",{},"Situation",[88,92,93],{},"Tier",[95,96,97,106,114,122,129],"tbody",{},[85,98,99,103],{},[100,101,102],"td",{},"A contractor completes one assigned work order",[100,104,105],{},"Guest link",[85,107,108,111],{},[100,109,110],{},"A resident follows the request they sent",[100,112,113],{},"Guest link, sent with the confirmation",[85,115,116,119],{},[100,117,118],{},"A resident sends requests often and wants their history",[100,120,121],{},"Portal account",[85,123,124,127],{},[100,125,126],{},"Someone signs a form",[100,128,121],{},[85,130,131,134],{},[100,132,133],{},"An employee, dispatcher or reviewer",[100,135,136],{},"Staff account",{"title":138,"searchDepth":139,"depth":139,"links":140},"",2,[141,142,143,144],{"id":20,"depth":139,"text":21},{"id":50,"depth":139,"text":51},{"id":64,"depth":139,"text":65},{"id":76,"depth":139,"text":77},"The three ways a person can act in Aptli: a guest link for one record, a portal account, and a staff account that uses a licence seat.","md",{},true,"\u002Fguides\u002Fen\u002Fuser\u002Fadmin\u002Fidentity-tiers",{"title":5,"description":145},"guides\u002Fen\u002Fuser\u002Fadmin\u002Fidentity-tiers","bbPYICZNEDJjvIRa6Q0HLNZyUmv57TQf9fo-rA2RkFo",1793063524594]